Patient safety is our highest priority at USC Arcadia Hospital. During this current surge of COVID-19 cases, we are not allowing visitors in the hospital at this time in order to provide the safest possible environment for all patients and staff.

For Patients & Visitors

Patient Rights at USC Arcadia Hospital

Patients are entitled to privacy and involvement in their healthcare while receiving treatment. Knowing your rights as a patient or visitor of our hospital is important so that you can feel confident that your information is confidential and feel free speaking up about what you want and need during your stay.

Learn more about your patient and visitor rights:

• Patient Rights
• Notice of Privacy Practices
• Non-Discrimination Statement
• Spiritual Care
• Visitor Information
• Translation Services/Interpreters

We also want you to be aware of all the features available to you as a patient, including spiritual counseling from hospital chaplains and assistance for foreign language speakers through translation and interpretation services—two complimentary services offered at no charge. Make the most out of your time at the hospital by learning about every service that can be used to make your stay easier.

Online Resources

We want to make your experience with us as convenient as possible. Medical situations can be stressful, and you have enough to think about without worrying about the administrative details of your hospital stay. We offer several online resources that make paying your bill easier and provide important information about insurance and financial resources.

Information on billing procedures:

• Pay Bill Online
• Understanding Your Bill
• Patient Financial Resources
• Accepted Insurance Plans​

Our staff is happy to answer any of your questions about billing or visiting the hospital directly. If you would like to speak with a customer service representative, please call 626-574-3594. Our office hours are Monday through Friday from 8 am to 5 pm.